You have no items in your shopping cart.

Subtotal: €0.00

Terms and Conditions

Index:

Article 1 - Definitions
Article 2 - Identity of the seller
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Obligations of the buyer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the buyer and costs thereof
Article 9 - Obligations of the seller in the event of withdrawal
Article 10 - Exclusion of right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, cancellation and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Accessibility conditions
Article 19 - Cooperation
Article 20 - Retention of title
Article 21 - Liability
Article 22 - Privacy and Identity protection
Article 22 - Copyright
Article 22 - Demo models

Article 1 - Definitions
In these conditions:
1. Additional agreement: an agreement whereby the buyer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are supplied by the seller or by a third party on the basis of a appointment between that third party and the seller;
2. Reflection period: the period within which the buyer can make use of his right of withdrawal;
3. Buyer: the natural or legal person who purchases products and / or services from the seller
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Term Agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
7. Durable data carrier: any device - including e-mail - that enables the buyer or seller to store information that is addressed to him personally in a way that future consultation or use during a period that is geared to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for the buyer to withdraw from the distance contract within the cooling-off period;
9. Seller: the natural or legal person who offers products, (access to) digital content and / or services to purchasers at a distance;
10. Distance contract: an agreement concluded between the seller and the buyer in the context of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement exclusively or use is made of one or more techniques for distance communication;
11. Model form for withdrawal: the European model form for withdrawal included in Appendix I of these conditions. Annex I does not have to be made available if the buyer has no right of withdrawal regarding his order;
12. Technology for distance communication: means that can be used for concluding an agreement, without the buyer and seller having to be in the same room at the same time.

Article 2 - Identity of the seller
Event Media B.V.
Acting under the name / names: reporterstore.com/.de/.eu/.nl
Event Media Group and Reporterstore are official trade names of Event Media B.V.

Julianastraat 8
6065 AM Montfort 
the Netherlands

Telephone number: +31 (0) 475 20 20 70
Opening hours: Monday to Friday, 9:00 am to 5:00 pm local time

E-mail address: service@reporterstore.com

Chamber of Commerce number: NL 73558842
VAT identification number: NL859576929B01

Article 3 - Applicability
1. These general terms and conditions apply to every offer of the seller and to every distance contract concluded between seller and buyer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the buyer. If this is not reasonably possible, the seller will indicate how the general conditions can be viewed at the seller before the distance contract is concluded and that they will be sent free of charge as soon as possible at the request of the buyer.
3. If the distance contract is concluded electronically, in derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the buyer in such a way that the the buyer can easily be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be observed electronically and that they will be sent free of charge at the request of the buyer by electronic means or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall also apply mutatis mutandis and the buyer may in the event of conflicting conditions always invoke the applicable provision that is most applicable to him. favorable.

Article 4 - The offer
1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. If an offer is offered in a form other than in the webshop (eg via a quotation or in writing / telephone offer), then the validity period of the offer is 30 days after issue.
3. The offer contains a complete and accurate description of the offered products, digital content and / or services. The description is sufficiently detailed to allow a good assessment of the offer by the buyer. If the seller uses images, they are a true reflection of the products, services and / or digital content offered. Obvious mistakes or obvious errors in the offer do not bind the seller.
4. Each offer contains such information that it is clear to the buyer what the rights and obligations are attached to the acceptance of the offer.
5. A composite quotation does not oblige the seller to perform part of the offer for a corresponding part of the total price.

Article 5 - The contract
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the buyer of the offer and the fulfillment of the corresponding conditions.
2. If the buyer has accepted the offer electronically, the seller will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the seller, the buyer can dissolve the agreement.
3. If the agreement is concluded electronically, the seller will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the buyer can pay electronically, the seller will observe appropriate security measures.
4. The seller can - within the law - inform - whether the buyer can meet his payment obligations, and of all those facts and factors that are important for a responsible conclusion of the distance contract. If the seller, based on this investigation, has good reasons not to enter into the agreement, he is entitled to refuse an order or request motivated or to attach special conditions to the execution.
5. At the latest upon delivery of the product, service or digital content, the seller shall send the following information, in writing or in such a way that it can be stored by the buyer in an accessible manner on a durable medium:
a. the visiting address of the seller's location where the buyer can go with complaints;
b. the conditions under which and the manner in which the buyer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. the price including all taxes of the product, service or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
f. if the buyer has a right of withdrawal, the model form for withdrawal.
6. In the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.
7. The buyer must be of adult age or order with the permission of a legal guardian.

Article 6 - Right of withdrawal
With products:
1. The buyer can terminate an agreement regarding the purchase of a product during a period of reflection of 14 days after receipt without giving reasons. The seller may ask the buyer for the reason for withdrawal, but not to oblige them to state their reason (s).
2. The reflection period referred to in paragraph 1 starts on the day after the buyer, or a third party designated by the buyer in advance, who is not the carrier, has received the product, or:
a. if the buyer has ordered several products in the same order: the day on which the buyer, or a third party designated by him, has received the last product. The seller may, provided he has informed the buyer in a clear manner about this prior to the ordering process, refuse an order for several products with a different delivery time.
b. if the delivery of a product consists of several shipments or parts: the day on which the buyer, or a third party designated by him, received the last shipment or the last part;
c. in agreements for the regular delivery of products during a certain period: the day on which the buyer, or a third party designated by him, has received the first product.

For services and digital content that is not delivered on a tangible medium:
3. The buyer can dissolve a service contract and an agreement for the supply of digital content that has not been delivered on a tangible medium for at least 14 days without giving any reason. The seller may ask the buyer for the reason for withdrawal, but not to oblige them to state their reason (s).
4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended cooling-off period for products, services and digital content that has not been delivered on a tangible medium when not informing about the right of withdrawal:
5. If the seller has not provided the purchaser with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

6. If the seller has provided the buyer with the information referred to in the previous paragraph within twelve months after the commencement date of the original period of reflection, the cooling-off period expires 14 days after the day on which the buyer received this information.

Article 7 - Obligations of the buyer during the cooling-off period
1. During the cooling-off period, the buyer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the buyer may only handle and inspect the product as he would be allowed to do in a store.
2. The buyer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.
3. The buyer is not liable for the depreciation of the product if the seller has not provided him with any legally required information about the right of withdrawal before or at the time of the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the buyer and costs thereof
1. If the buyer exercises his right of withdrawal, he shall notify the seller within the cooling-off period by means of the model withdrawal form or in an unambiguous way.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the buyer shall return the product, or hand it over to (an authorized representative of) the seller. This is not necessary if the seller has offered to collect the product himself. The buyer has in any case taken into account the return period if he returns the product before the reflection period has expired.
3. The buyer shall return the product with all delivered accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the seller.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the buyer.
5. The buyer bears the direct costs of returning the product.
6. The buyer shall bear no costs for the full or partial delivery of digital content not delivered on a tangible medium if:
a. prior to the delivery, he has not expressly agreed to commence the fulfillment of the contract before the end of the cooling-off period;
b. he has not acknowledged to lose his right of withdrawal when giving his consent; or
c. the seller has failed to confirm this statement from the buyer.
7. If the buyer exercises his right of withdrawal, all supplementary agreements will be dissolved by operation of law.

Article 9 - Obligations of the seller in the event of withdrawal
1. If the seller makes the notification of withdrawal by the buyer electronically possible, he will immediately send an acknowledgment of receipt after receipt of this notification.
2. The seller shall reimburse all payments from the buyer, including any delivery costs charged by the seller for the returned product, without delay but within 14 days following the day on which the buyer notifies him of the withdrawal. Unless the seller offers to collect the product himself, he may wait to pay back until he has received the product or until the buyer demonstrates that he has returned the product, whichever is earlier.
3. The seller uses the same payment method that the buyer has used for reimbursement, unless the buyer agrees to another method. The refund is free of charge for the buyer.
4. If the buyer has opted for a more expensive method of delivery than the cheapest standard delivery, the seller does not have to repay the additional costs for the more expensive method.

Article 10 - Exclusion of right of withdrawal
The seller can exclude the following products and services from the right of withdrawal, but only if the seller has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products manufactured by the purchaser, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the buyer, or which are clearly intended for a specific person;
2. Products that spoil quickly or have a limited shelf life;
3. Sealed products that for reasons of health protection or hygiene are not suitable to be returned and of which the seal is broken after delivery (such as plop caps);
4. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
5. The supply of digital content other than on a tangible medium, but only if:
a. the execution has begun with the express prior consent of the buyer; and
b. the buyer has stated that he thereby loses his right of withdrawal.
6. Consumables without or in opened packaging such as lamps and liquids.
7. Products that are visibly used, damaged or incomplete unless the seller agrees after notification of this by the buyer. Only a part will then be paid back to the current market value.

Article 11 - The price
1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
2. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
3. Price increases from 3 months after the conclusion of the contract are only permitted if the seller has stipulated this and:
a. they are the result of statutory regulations or stipulations; or
b. the buyer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
4. The prices mentioned in the offer of products or services are inclusive of VAT unless stated otherwise.
5. The prices are exclusive of shipping unless otherwise stated.
6. The prices are (for export) exclusive of possible import duties, conversion costs, VAT on import or other government levies.
7. Obvious mistakes / typing errors give the seller the right to cancel the purchase.

Article 12 - Compliance with the agreement and guarantee
1. The seller warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal rights existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the seller also guarantees that the product is suitable for other than normal use.
2. The warranty on our delivered products is 24 months, unless otherwise stated. With the exception of consumables (such as lamps, liquids and plop caps).
3. Recovery of lost data is never covered by warranty.
4. All software is excluded from warranty.
5. Repairs to products which have not been carried out by the seller as well as all obvious external causes such as water / fire damage or fall damage, all right to warranty expire. As well as using the product other than according to instructions in the manual.
6. The seller is not obliged to provide any guarantee if the buyer has not fulfilled his payment obligations towards the seller.
7. An additional guarantee provided by the seller, his supplier, manufacturer or importer never limits the legal rights and claims that the buyer can assert to the seller under the contract if the seller has failed to fulfill his part of the contract. agreement.
8. An additional guarantee is understood to mean every obligation of the seller, his supplier, importer or producer in which he assigns to the buyer certain rights or claims that go beyond what is legally required in case he has failed to fulfill his part of the contract. the agreement.
9. The costs for the return of products with a warranty claim to the seller and return to the buyer are at the expense of the seller. The buyer must first contact the seller in writing and receive a shipping receipt.

Article 13 - Delivery and execution
1. The seller will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the buyer has made known to the seller.
3. With due observance of what is stated in article 4 of these general terms and conditions, the seller will execute accepted orders expeditiously but no later than 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the buyer will receive this no later than 30 days after he has placed the order. In that case the buyer has the right to terminate the contract without any costs.
4. After dissolution in accordance with the previous paragraph, the seller will repay the amount that the buyer has paid immediately.
5. The risk of damage and / or loss of products rests with the seller up to the moment of delivery to the buyer or a representative appointed and made known to the seller, unless expressly agreed otherwise.
6. The seller is depending on suppliers and carriers. In some cases, the delivery may be delayed due to circumstances. The seller is not liable for (claims or damage based on) delay in delivery.

Article 14 - Duration transactions: duration, cancellation and extension
Cancellation:
1. The buyer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The buyer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period. up to one month.
3. The buyer can make the agreements mentioned in the previous paragraphs:
- cancel at any time and not be limited to termination at a specific time or in a given period;
- cancel at least in the same way as they have entered into by him;
- always cancel with the same notice period as the seller has stipulated for himself.
Extension:
4. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
5. Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the buyer has renewed this extension. agreement by the end of the extension can terminate with a notice period of no more than one month.
6. A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the purchaser may cancel at any time with a notice period of no more than one month. The notice period is a maximum of three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Expensive:
8. If an agreement has a duration of more than one year, the buyer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness cancel before the end of the agreed term. to resist.

Article 15 - Payment
1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the buyer must be paid within 14 days after the commencement of the cooling-off period, or in the absence of a cooling-off period within 14 days after the close of the contract. agreement. In case of an agreement to provide a service, this period starts on the day after the buyer has received the confirmation of the agreement.
2. When selling products to buyers, the buyer may never be obliged to pay in advance more than 50% in general terms and conditions. If advance payment has been stipulated in the agreement, the buyer can not assert any rights regarding the execution of the order or service (s) concerned, before the stipulated advance payment has taken place.
3. The buyer has the duty to report inaccuracies in provided or stated payment details to the seller without delay.
4. If the buyer does not fulfill his payment obligation (s) on time, after he has been informed by the seller of the late payment and the seller has granted the buyer a period of 14 days to still fulfill his payment obligations, after the payment has not been made within this 14-day period, the legal interest is owed on the outstanding amount and the seller is entitled to charge the extrajudicial collection costs he has incurred. These collection costs amount to a maximum of: 15% over outstanding amounts up to € 2,500, =; 10% over the next € 2,500, = and 5% over the next € 5,000, = with a minimum of € 40, =. The seller may deviate from the aforementioned amounts and percentages for the benefit of the buyer.
5. Any discounts in the agreement are only valid on payment within the payment term.

Article 16 - Complaints procedure
1. The seller has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to the seller fully and clearly described within a reasonable time after the buyer has discovered the defects.
3. Complaints submitted to the seller will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the seller will respond within the period of 14 days with a notice of receipt and an indication when the buyer can expect a more detailed answer.
4. The buyer must give the seller at least 4 weeks time to resolve the complaint in mutual consultation. After this period, a dispute arises that is susceptible to the dispute resolution.

Article 17 - Disputes
On agreements between the seller and the buyer to which these general terms and conditions apply, only Dutch law applies.

Article 18 - Accessibility conditions
The general terms and conditions must be recorded in writing or in such a way that they can be stored by the buyer in an accessible manner on a durable medium.

Article 19 - Cooperation
If physical delivery to the buyer is impossible due to the buyer's fault, the seller will inform the buyer of this in writing and store the product. The buyer will then contact the seller himself to still receive or pick up the purchased products. Any costs resulting from this will be charged to the buyer.

Article 20 - Retention of title
The delivered products remain the property of the seller until the buyer has fully paid his payment obligation to the seller.

Article 21 - Liability
1. The seller is not liable for any (direct or consequential) damage caused by the use of the products in circumstances for which the product has not been designed, for applications for which the product has not been designed or for use other than in the instructions in the manual. .
2. The seller is not liable for any (direct or consequential) damage by using a defective product if the buyer could reasonably have ascertained this himself.
3. The buyer is responsible for artwork supplied for printed products, and will only supply / use artwork for which he owns usage rights.

Article 22 - Privacy and Identity protection
1. The seller will never make personal information available to third parties and treats all information, logos and designs as confidential unless otherwise agreed in writing.
2. The seller will never sell personalized products with the identity of brands and channels to third parties, unless otherwise agreed in writing.

Article 22 - Copyright
The seller has copyright on all designs. The buyer or recipient of the offer is not permitted to use or disclose the designs without permission from the seller.

Article 22 - Demo models
1. The seller is entitled to use sold personalized products as a demo or demonstration model, unless the buyer has objected to this in writing.
2. Demo models that potential customers receive for consideration should never be used for purposes other than assessing whether the product meets the wishes of the potential buyer.
3. Public use or use in (digital) media of demo models is forbidden on the basis of a penalty.
4. Demo models will be returned to the seller within 14 days of receipt by the potential buyer. In the absence of a return, costs may be charged by the seller.

Our brands

  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand
  • brand